Is internet service included?
Free wireless internet in the Lobby-pool area-restaurant. Internet access in the rooms is available for a charge.
What do guests need upon check in?
  • Passport
  • A credit card is required for incidentals. The strike of it means a credit line open in case guests want to make room charges so they have the choice to pay at the end with the same credit card, a different one or pay in cash.
Are reservations pre paid?
Safety deposit box with no charge in the room
Is there a safe in guest rooms?
Safety deposit box with no charge in the room
Are there tennis courts?
Tennis court-Courtesy service for guests. Daily open from 0700 to 2230. Make reservations at front desk.
Is there spa service?
  • El Cocay Massage Center with the ancient healing practices and treatments practiced by our Mayan ancestors
  • Steam and sauna-Free service for all guests
  • Indoor and outdoor massage areas
  • Traditional Mayan massages
  • Relaxing body treatments
  • Open from Monday through Saturday from 0900 to 1700 and Sundays from 0900 to 1500
  • For contact information about prices, in-advance reservations and pre-payments e-mail:
Check our prices on our website
Is there a fitness center?
Exercise room for all guests
Who to contact to in case of touring?
Pronatours office with local information and tours around the city-Contact information: